GP Liaison Officer

As Australia’s only specialist eye, ear, nose and throat hospital, The Royal Victorian Eye and Ear Hospital’s (the Eye and Ear) has been providing care for the senses for more than 160 years. The Eye and Ear has over 90 different outpatient specialist clinics for the diagnosis, monitoring and treatment of vision and hearing loss and provides a 24 hour emergency eye and ear, nose, and throat service. The Eye and Ear provides care annually for around 190,000 patients, with over 130,000 outpatients, nearly 44,000 emergency patients and over 14,000 inpatients.

Vision Mission And Values

The Eye and Ear is a world leader providing exceptional care. Our vision is to inspire and advance specialist eye and ENT care. Our mission is to improve health and wellbeing outcomes through excellence in clinical care, teaching and education, research and innovation. Our values of Integrity, Inclusive and Accessible Care, Collaboration and Excellence are at the core of everything we do.

• INTEGRITY We act ethically, accept personal accountability, communicate openly and honestly and treat everyone with trust and respect
• INCLUSIVE AND ACCESSIBLE CARE We treat patients with respect, are compassionate, thoughtful and responsive to their needs and sensitive to diversity
• COLLABORATION We communicate openly, respect diversity of views and skills and work effectively with partners and in multi-disciplinary teams to deliver the best outcomes for patients
• EXCELLENCE We give our personal best at all times, deliver exemplary customer service, monitor performance and seek leading edge ways to improve it

Please read our full Strategic Plan here:

https://eyeandear.org.au/about/publications/strategic-plan/

The Eye and Ear is an equal opportunity employer and is committed to providing a work environment that is free from harassment or discrimination and promotes inclusion, equity, diversity and cultural awareness in the workplace. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members of the LGBTQI community and people with disability.

We work collaboratively with hospitals to deliver the right care, in the right place, at the right time. The Eye and Ear is committed to the Child Safe Standards.

The Eye and Ear is a smoke free environment.

Position Summary:

The General Practice / Referrer Liaison Officer is responsible for leading and supporting referrer engagement for the Eye and Ear, with a predominant focus on general practitioners and optometrists, while also supporting engagement with specialists, primary care networks, community providers and other relevant external stakeholders. The role promotes an integrated, person-centred approach to care by strengthening relationships with external referrers, improving access to services, supporting continuity of care across health sectors, and contributing to improved referral quality, service integration and efficient use of resources across care settings. Acting as a key link between the hospital and community-based referrers, the position supports communication, education and partnership activities that improve understanding of Eye and Ear services and referral pathways, facilitate continuity of care, and contribute to better patient and service outcomes.

The Eye and Ear is an equal opportunity employer and is committed to providing a work environment free from harassment or discrimination and to promoting cultural diversity and awareness in the workplace.

The Eye and Ear is a smoke free environment.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply. 

At The Royal Victorian Eye and Ear Hospital, we are committed to supporting people with disability to gain employment and develop their careers; we encourage you to apply. If you would like further information about this role, please contact the hiring manager.

All appointments are subject to a satisfactory Police Record Check, a working with children check (if applicable) and evidence of vaccination status. All staff must be fully vaccinated for COVID-19 (3 doses) and for clinical staff, patient facing staff and staff working in clinical areas, it is a mandatory requirement to provide evidence of a current influenza vaccination.

Benefits

• Centrally located, close to public transport and a short walk to the CBD
• Friendly culture
• Flexible work arrangements
• Salary packaging and subsidised car parking
• 5 weeks annual leave, plus monthly ADO's for full time employees and 17.5% leave loading
• The Eye and Ear is an equal opportunity employer.

Click here to view position description

Applications close 19/06/2026

About the Eye and Ear

The Royal Victorian Eye and Ear Hospital is a world class specialist hospital in eye and ear care providing services across Victoria. The hospital recently completed a major redevelopment. For more information see The Royal Victorian Eye and Ear Hospital East Melbourne

All appointments are subject to a satisfactory Police Record Check, a working with children check (if applicable) and evidence of vaccination status. (remove highlighted when advertising Corporate or category C positions)