PS&A Administration Support

The Royal Victorian Eye and Ear Hospital is a world class specialist hospital in eye and ear care providing services across Victoria. As Australia’s only specialist eye, ear, nose and throat hospital, the Eye and Ear has been providing care for the senses for over 160 years. The Eye and Ear has almost 90 different outpatient clinics for the diagnosis, monitoring and treatment of vision and hearing loss and provides a 24 hour emergency eye and ear, nose, and throat service. The Eye and Ear provides care annually for around 190,000 patients, with over 130,000 outpatients, nearly 44,000 emergency patients and over 14,000 inpatients. The hospital recently completed a major redevelopment to create a modern internal structure and to improve access for patients, visitors and staff.

About the Role

This is a part time position working as part of the Patient Services and Access Unit Team. The primary focus of this role is to provide high-quality administrative support and customer service to patients and their families.

Key Responsibilities

• Provide a customer focused approach to service delivery face to face and via phone.
• Manage a busy switchboard.
• Provide a positive patient experience to patients in emergency, Switchboard, Admissions and Specialist clinics 
• Ensure that patients are given correct, timely information as required
• Ensure patient concerns and complaints are addressed and managed appropriately within the department or escalated as required
• Flexibility to work between PS&A
• Participation in quality improvement processes within teams
• Work within the wider multidisciplinary teams to ensure processes and procedures are followed
• Appropriate PPE and Occupational Violence training to be undertaken
• Providing patients with relevant personal protective equipment and ensuring this is appropriately applied
• To ensure all data is recorded and entered accurately in a timely manner
• 98% accurate data entry with all mandatory fields entered and selected
• Understanding and adherence to Specialist clinics Access Policy requirements and KPI’s 
• Ensure 100% of VAED data errors identified and rectified prior to submission
• Accurate consenting of the patient and completion of the Election Form.

 All appointments are subject to a satisfactory Police Record Check, a working with children check (if applicable) and evidence of vaccination status.

Centrally located, close to public transport and a short walk to the CBD, we offer considerable employee benefits, including salary packaging, subsidised car parking as well as educational support

The Eye and Ear is an equal opportunity employer and is committed to providing a work environment free from harassment or discrimination and to promoting cultural diversity and awareness in the workplace.

The Eye and Ear is a smoke free environment.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

At The Royal Victorian Eye and Ear Hospital, we are committed to supporting people with disability to gain employment and develop their careers; we encourage you to apply. If you would like further information about this role, please contact the hiring manager or the people and culture department to discuss.

Click  here to view position description

Applications Close 11/08/2025