PS&A Administration Support
About the Role
In line with the Hospital’s strategic directions; to provide high-quality Administration support within Patient Services and Access Team in the Access and contact Centre. This role will ensure patients are provided with patient centred care from referral to appointment. The role will also contribute to the contact centre functions taking enquiries from patients/carers and referrers and assisting them in their journey throught the hospital.
Key Responsibilities / Performance Outcomes
- Provide a customer focused approach to service delivery face to face and via phone within the department
- Enter Referrals and wait list patients within required KPI’s as set out in the Department of Health Access Policy
- Offer appointments in accordance with patient focussed booking procedures and within requirements of the Specialists Clinics Accress Policy
- Ensure that patients are given correct, timely information as required
- Ensure patient concerns and complaints are addressed and managed appropriately within the department or escalated as required
- Participation in quality improvement processes within teams
- Work within the wider multidisciplinary teams to ensure processes and procedures are followed
- Appropriate PPE and Occupational Violence training to be undertaken
- Providing support and direction to patients attending sites.
- Escallation of issues as required
- Other tasks as directed
Benefits
- Centrally located, close to public transport and a short walk to the CBD
- Friendly culture
- Flexible work arrangements
- Salary packaging and subsidised car parking
- The Eye and Ear is an equal opportunity employer.
Click here to view position description.
Applications close 15/10/2025.
About the Eye and Ear
The Royal Victorian Eye and Ear Hospital is a world class specialist hospital in eye and ear care providing services across Victoria. The hospital recently completed a major redevelopment. For more information see The Royal Victorian Eye and Ear Hospital | Melbourne
