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PS&A Administration

Reference Number:  1350
Job Type:  Part Time
Department:  Patient Services & Access
Description: 

About the Role

In line with the Hospital’s strategic directions; to provide high-quality Administration support within the Emergency Department, switchboard, admissions, outpatient booking unit and specialist clinic as part of the Patient Services and Access Team.

 

Key Responsibilities Include:

  • Provide a customer focused approach to service delivery face to face and via phone in the Emergency Department
  • Provide a positive patient experience to patients in emergency, Switchboard, Admissions and Specialist clinics 
  • Ensure that patients are given correct, timely information as required
  • Ensure patient concerns and complaints are addressed and managed appropriately within the department or escalated as required
  • Flexibility to work between sites and work areas as required
  • Participation in quality improvement processes within teams
  • Work within the wider multidisciplinary teams to ensure processes and procedures are followed
  • Appropriate PPE and Occupational Violence training to be undertaken
  • Providing patients with relevant personal protective equipment and ensuring this is appropriately applied
  • To ensure all data is recorded and entered accurately in a timely manner
  • 98% accurate data entry with all mandatory fields entered and selected
  • Understanding and adherence to Specialist clinics Access Policy requirements and KPI’s 
  • Ensure 100% of VAED data errors identified and rectified prior to submission
  • Accurate consenting of the patient and completion of the Election Form.
  • Taking payment for privately insured patients and producing accurate receipts.

 

About you

  • Computer literacy
  • Excellent communication skills.
  • Customer focused.
  • Demonstrated commitment to quality. Ability to work effectively within a multidisciplinary team.
  • Initiative and enthusiasm.
  • Attention to detail

 

Benefits

  • Centrally located, close to public transport and a short walk to the CBD
  • Friendly culture
  • Flexible work arrangements
  • Salary packaging and subsidised car parking
  • 5 weeks annual leave, plus monthly ADO's for full time employees and 17.5% leave loading
  • The Eye and Ear is an equal opportunity employer.

 

Click here to view position description.

Applications close 04/03/2026.

 

About the Eye and Ear

The Royal Victorian Eye and Ear Hospital is a world class specialist hospital in eye and ear care providing services across Victoria. The hospital recently completed a major redevelopment. For more information see The Royal Victorian Eye and Ear Hospital | Melbourne

 

All appointments are subject to a satisfactory Police Record Check, a working with children check (if applicable) and evidence of vaccination status.

 

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