PS&A Administration
About the Role
We are seeking a Patient Services & Access Administration Support Officer to provide high-quality, customer-focused administrative support across our Emergency Department, switchboard, admissions, outpatient booking unit, and specialist clinics.
This is a fast-paced, patient-facing role where you will play a key part in ensuring a smooth and positive experience for patients, carers and clinical teams.
Key Responsibilities Include:
- Provide frontline customer service to patients, both face-to-face and over the phone
- Support administrative functions across Emergency, Admissions, and Specialist Clinics
- Ensure accurate and timely data entry (including patient information and records)
- Manage patient enquiries, concerns and escalations professionally
- Coordinate bookings and support clinic workflows
- Process patient payments and maintain accurate records
- Work collaboratively with clinical and multidisciplinary teams
- Contribute to quality improvement and patient safety initiatives
About you
- Excellent communication and interpersonal skills
- Strong attention to detail and accuracy
- Solid computer literacy and data entry skills
- Ability to work effectively in a team-based environment
- A proactive, flexible and positive approach
Benefits
- Centrally located, close to public transport and a short walk to the CBD
- Friendly culture
- Flexible work arrangements
- Salary packaging and subsidised car parking
- 5 weeks annual leave, plus monthly ADO's for full time employees and 17.5% leave loading
- The Eye and Ear is an equal opportunity employer.
Click here to view position description.
Applications close 24/05/2026.
About the Eye and Ear
The Royal Victorian Eye and Ear Hospital is a world class specialist hospital in eye and ear care providing services across Victoria. The hospital recently completed a major redevelopment. For more information see The Royal Victorian Eye and Ear Hospital | Melbourne
All appointments are subject to a satisfactory Police Record Check, a working with children check (if applicable) and evidence of vaccination status.
