PS&A Support - 5 Month Contract, until the end of June 2026

About the Role

Aligned with the Hospital’s strategic priorities, this role provides operational and back-of-house administrative support within the Patient Services and Access (PS&A) Contact Centre, contributing to service delivery without direct frontline patient interaction.

The position is responsible for enabling a safe, efficient, accurate, and patient-centered referral and communication workflow by supporting core contact Centre functions across telephony and digital systems.

The role contributes to maintaining service efficiency, data accuracy, and excellence in patient experience and is suited to a candidate who can not only fulfil the core requirements of the position but also demonstrate the capability and readiness to step into higher-level responsibilities as required, including providing short-term backfill support for Team Leader roles.

This position is offered on a fixed-term contract until the end of June to cover a period of parental leave, with the potential for extension subject to operational requirements.

About you

• Previous experience in reception, switchboard, or contact centre environments
• Strong computer literacy
• Excellent communication and customer service skills
• Demonstrated attention to detail and commitment to quality
• Ability to work effectively within a multidisciplinary team
• Initiative, adaptability, and enthusiasm

Benefits

• Centrally located, close to public transport and a short walk to the CBD
• Friendly culture
• Flexible work arrangements
• Salary packaging and subsidised car parking
• 5 weeks annual leave, plus monthly ADO's for full time employees and 17.5% leave loading
• The Eye and Ear is an equal opportunity employer.

Click here to view position description.

Applications close 22/01/2026.

About the Eye and Ear

The Royal Victorian Eye and Ear Hospital is a world class specialist hospital in eye and ear care providing services across Victoria. The hospital recently completed a major redevelopment. For more information see The Royal Victorian Eye and Ear Hospital | Melbourne

All appointments are subject to a satisfactory Police Record Check, a working with children check (if applicable) and evidence of vaccination status.