PS&A Support - CIC, PT
About the Role
This role is primarily based within the Cochlear Implant Clinic and is responsible for providing high-quality administrative support to ensure the efficient coordination and operation of clinic services.
The role supports clinical teams through accurate data management, referral and waiting list administration, appointment coordination, and billing functions. The position contributes to ensuring smooth clinic operations, maintaining data integrity, and supporting service delivery within the Cochlear Implant Clinic.
Key Responsibilities Include:
- Perform administrative duties to support the effective operation of the Cochlear Implant Clinic.
- Accurately enter and maintain patient and clinic data within hospital information systems.
- Ensure all mandatory data fields are completed, maintaining a minimum data accuracy standard of 98%.
- Coordinate clinic bookings, including new appointments, follow-up appointments, and waitlist management.
- Manage incoming referrals and ensure appropriate registration and allocation.
- Maintain and manage clinic waiting lists in accordance with hospital policies and access requirements.
- Support clinic workflow to ensure efficient patient throughput and clinic utilisation.
- Record and update appointment outcomes accurately and promptly.
- Perform Medicare Benefits Schedule (MBS) billing functions in accordance with hospital policies and procedures.
- Ensure timely and accurate documentation within all relevant systems.
About you
- Computer literacy
- Excellent communication skills
- Customer focused
- Demonstrated commitment to quality Ability to work effectively within a multidisciplinary team
- Initiative and enthusiasm
- Attention to detail
Benefits
- Centrally located, close to public transport and a short walk to the CBD
- Friendly culture
- Flexible work arrangements
- Salary packaging and subsidised car parking
- 5 weeks annual leave, plus monthly ADO's for full time employees and 17.5% leave loading
- The Eye and Ear is an equal opportunity employer.
Click here to view position description.
Applications close 10/03/2026.
About the Eye and Ear
The Royal Victorian Eye and Ear Hospital is a world class specialist hospital in eye and ear care providing services across Victoria. The hospital recently completed a major redevelopment. For more information see The Royal Victorian Eye and Ear Hospital | Melbourne
All appointments are subject to a satisfactory Police Record Check, a working with children check (if applicable) and evidence of vaccination status.
