PS&A Support - Specialist Clinics - Full time

About the Role

As a key member of the Patient Services & Access team, you will play an important role in supporting patients throughout their healthcare journey, from referral through to appointment attendance. You will provide high-quality administrative support while ensuring patients, carers and referrers receive timely, accurate and professional assistance.

Key Responsibilities

• Manage referral processing and patient waitlisting in line with Department of Health requirements.
• Schedule appointments in accordance with Specialist Clinics Access Policy guidelines.
• Respond to enquiries from patients, carers, referrers and healthcare professionals.
• Provide frontline reception and administrative support across outpatient clinic areas.
• Maintain accurate patient records and data entry standards.
• Assist patients attending the hospital and provide clear, timely information.
• Escalate patient concerns and operational issues as required.
• Contribute to quality improvement initiatives and service excellence.
• Work collaboratively with clinical and administrative teams to support efficient service delivery.

About you

To be successful in this role, you will have:

• Strong computer literacy and accurate data entry skills.
• Excellent communication and interpersonal skills.
• A strong customer service focus and commitment to patient-centred care.
• Exceptional attention to detail.
• The ability to work effectively within a multidisciplinary team.
• Initiative, enthusiasm and a positive attitude.
• A commitment to quality, safety and continuous improvement.

Benefits

• Centrally located, close to public transport and a short walk to the CBD
• Friendly culture
• Flexible work arrangements
• Salary packaging and subsidised car parking
• 5 weeks annual leave, plus monthly ADO's for full time employees and 17.5% leave loading
• The Eye and Ear is an equal opportunity employer.

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Applications close 05/10/2026.

About the Eye and Ear

The Royal Victorian Eye and Ear Hospital is a world class specialist hospital in eye and ear care providing services across Victoria. The hospital recently completed a major redevelopment. For more information see The Royal Victorian Eye and Ear Hospital | Melbourne

All appointments are subject to a satisfactory Police Record Check, a working with children check (if applicable) and evidence of vaccination status.