PS&A Support - Specialist Clinics
About the Role
The Royal Victorian Eye and Ear Hospital is seeking an organised and detail-focused administrative professional to join the Patient Services & Access team as PS&A Support – Specialist Clinics.
This is an ongoing part-time position working five days per fortnight: two days in Week 1 and three days in Week 2.
This back-of-house role supports safe, accurate and efficient referral, appointment and patient communication processes. Working closely with multidisciplinary teams, you will help maintain the integrity of patient information and contribute to the smooth operation of Specialist Clinics.
Key responsibilities include:
- Processing and maintaining referral, waitlist and appointment information accurately and within required timeframes
- Recording patient and referrer communications so they are complete, traceable and compliant
- Supporting appointment integrity, patient flow and administrative workflows
- Using hospital systems such as PiMS, IPFX, Flow and secure messaging platforms
- Identifying and escalating operational, safety or clinical risks appropriately
- Working collaboratively with internal teams to improve processes and service delivery
- Maintaining confidentiality and complying with relevant policies, procedures and legislation
About you
To be successful, you will demonstrate:
- Strong computer literacy and the ability to learn new systems
- Excellent written and verbal communication skills
- A high level of accuracy and attention to detail
- A patient-focused approach
- Initiative, enthusiasm and effective teamwork
- A demonstrated commitment to quality and continuous improvement
- Previous experience in a hospital, medical clinic, healthcare administration, retail or hospitality environment is desirable.
- Knowledge of the Victorian public hospital system and experience using PiMS or Cerner will be highly regarded.
Benefits
- Centrally located, close to public transport and a short walk to the CBD
- Friendly culture
- Flexible work arrangements
- Salary packaging and subsidised car parking
- 5 weeks annual leave, plus monthly ADO's for full time employees and 17.5% leave loading
- The Eye and Ear is an equal opportunity employer.
Click here to view position description.
Applications close 31/07/2026.
About the Eye and Ear
The Royal Victorian Eye and Ear Hospital is a world class specialist hospital in eye and ear care providing services across Victoria. The hospital recently completed a major redevelopment. For more information see The Royal Victorian Eye and Ear Hospital | Melbourne
All appointments are subject to a satisfactory Police Record Check, a working with children check (if applicable) and evidence of vaccination status.
