Quality and Safety Coordinator

About The Role

We are seeking a dedicated, analytical and collaborative Quality and Safety Coordinator to join our Quality and Safety Unit. In this essential ongoing role, you will promote a strong patient safety culture, ensure our health service maintains exemplary standards of care aligned with the National Safety and Quality Health Service (NSQHS) Standards, and assist to support continuous accreditation readiness and drive continuous quality improvement.

Key Responsibilities:

Working closely with clinical leads, multidisciplinary teams, and executive management, you will support:

• Adverse Events: Assist and oversee the end-to-end reporting and investigation of adverse events, near misses, and other incidents related to patient safety through the Victorian Hospitals Incident Management System (VHIMS)
• Serious Adverse Patient Safety Events: Investigate, administer, and report on serious adverse patient safety events including participating in formal reviews utilising root cause analysis methodology.
• Quality Data: Analyse quality indicator data, patient outcomes, and safety incidents through the preparation of reports for hospital leadership to track performance and make informed decisions.
• Regulations/Legislation: Assist in ensuring that the hospital adheres to all relevant healthcare regulations, legislative compliance requirements, accreditation standards, and quality benchmarks set by governing bodies.
• Accreditation: Assist with accreditation preparation and maintenance of evidence requirements to meet the Australian Commission on Safety and Quality on Healthcare (ACSQHC) National Safety and Quality Health Service Standards.
• Policies & Procedures: Coordinate and oversee the Prompt document management system

Qualifications & Skills - Essential

• Tertiary qualification in nursing, allied health, or related discipline
• Demonstrated clinical or health service experience.
• Excellent, well-developed written, oral and interpersonal communication skills
• Demonstrated ability to work collaboratively in a small team, as well as independently
• Demonstrated ability to work with a diverse range of people
• Experience with VHIMS Riskman software
• Demonstrated computer literacy in the use of the Microsoft Office applications including:
  • Sharepoint/Teams
  • Outlook
  • Excel
  • Word
• Strong organisational and time management skills to manage concurrent priorities.
• Dynamic and innovative approaches to problem-solving.
• National Police Clearance and Working With Children Check
• Australian Citizenship / Permanent Residency

Benefits

• Centrally located, close to public transport and a short walk to the CBD
• Friendly culture
• Flexible work arrangements
• Salary packaging and subsidised car parking
• 5 weeks annual leave, plus monthly ADO's for full time employees and 17.5% leave loading
• The Eye and Ear is an equal opportunity employer.

Click here to view position description.

Applications close 18/11/2026.

About the Eye and Ear

The Royal Victorian Eye and Ear Hospital is a world class specialist hospital in eye and ear care providing services across Victoria. The hospital recently completed a major redevelopment. For more information see The Royal Victorian Eye and Ear Hospital | Melbourne

All appointments are subject to a satisfactory Police Record Check, a working with children check (if applicable) and evidence of vaccination status.